FREQUENTLY ASKED QUESTIONS

Below FAQ are some common concerns of our clients before purchasing the parts.
If you have other questions, please just send it to info@blackdiamond-group.com.

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Need Help?

If you have any questions regarding any of our services or products, or if you need any assistance, it would be great to hear from you. We will get back to you within 24 hours!

SHIPPING, RETURN & EXCHANGES

We aims to provide parts to customers with a quick turnaround time. Unpainted parts typically take under 1 week to ship out. Painted parts typically ship out within 1-2 weeks.

Yes, our shipping department will send you a tracking link via email once your order ships out.

Black Diamond Auto Parts is located at 323 Thomas Place, ste f, Fort Worth Texas 76140, USA. If you are located close by, we offer local pick up. Local pick up is free of charge. We will notify you via email once your order is ready for pick up!

Yes, but some products cannot be shipped to international destinations so please submit a message to us from the Contact us page if you can't see your country listed at the checkout and would like to discuss international ordering options.

If you want the order to arrive in time, please order it at least 3-4 weeks before the moment you need it to arrive.

Our cancellation policy is dependent on where your order is in production.

  • If production has not started on your order, the order can be cancelled and a full refund will be issued.
  • If production started on your order but it has not been shipped, the order can be cancelled. However, we cannot include the paint charge in your refund.
  • If your order has already been shipped, the order cannot be cancelled.
  • If there is an issue with your order. Please fill out an orders issue form at the bottom of the page.

    • ABOUT PRODUCTS

    Yes, We applies two layers of clear coat to every painted part. Clear coat not only gives the part a glossy finish, but it also protects the part from UV rays, environmental factors, and any other harmful contaminants.

    With years of experience in the painted automotive parts industry, we guarantees a 97% - 99% paint color match. Additionally, we offer a lifetime paint warranty against peeling, cracking, or fading.

    Yes! Black Diamond Auto Parts sells aftermarket parts. The aftermarket parts that Black Diamond Auto Parts sells are guaranteed the same quality, fitment, durability, and finish as OEM parts.

    ORDER & PAYMENT

    Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

    To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the correct size, and quantity, and fitment. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.

    We accept all major credit & debit cards, Shop Pay, Apple Pay, Meta Pay, Google Pay as well as PayPal.

    Unable to find satisfactory answers ? Contact Support